Case Study: Opus Building – Premier Estates
February 9, 2026Case Study: Residential Building – Waking Watch Deployment
Safeguarding Residents and Supporting Long-Term Fire Safety Compliance
Background
A significant cladding and fire safety risk was identified at a high-rise residential building. The property management team required a long-term Waking Watch solution to ensure continuous resident safety and full compliance during an extended remediation programme.
iES Security Ltd was appointed to deliver a professional, compliant, and cost-effective Waking Watch service, designed to meet industry guidance and the evolving standards under the Fire Safety (Residential Evacuation Plans) Regulations 2025.
Our Response & Mobilisation
Recognising the extended nature of the works, iES Security Ltd developed a service model that balanced value for money with operational excellence and resident reassurance.
Our initial mobilisation included:
- Full on-site risk assessment and induction with the managing agent.
- Rapid deployment of certificated Fire Marshals, all trained in evacuation management and emergency response.
- Establishment of clear communication channels between the control room, site personnel, and the client’s management team.
- Introduction of digital recording of metadata to provide transparent, auditable reporting on patrols, incidents, and compliance checks.
Service Delivery & Features
The Waking Watch at the site has now been operational for 12 months, with a focus on consistency, communication, and continuous improvement.
Our service provides:
- 24/7 on-site fire safety vigilance with highly trained Fire Marshals.
- 15-minute patrols digitally recorded, time-stamped, and verified.
- Daily fire door, AOV, and escape route inspections for early issue detection.
- Golden Thread compliance reporting.
- Immediate incident escalation to our 24/7 control centre for rapid response.
- Resident engagement – clear communication, reassurance, and visibility of safety measures.
Added Value & Enhancements
To deliver even greater value and peace of mind, the service provider extended the Waking Watch service with additional features:
- Weekly digital performance reports shared with the managing agent.
- Integration with building maintenance teams to report early infrastructure concerns.
- Monthly compliance reviews by supervisors and regional managers.
- Availability of a dedicated Evacuation Manager, ensuring trained oversight at all times.
- Transitioned one fire marshal smoothly to a 24/7 Fire Evacuation Manager / Concierge Hybrid Service, reducing costs while increasing safety and compliance by providing a fire evacuation manager on-site by replacing the existing concierge with a fully trained fire marshal to conduct the concierge role.
Client Collaboration & Outcomes
The iES Security team worked closely with the managing agent to maintain full compliance and exceptional resident satisfaction.
Results include:
- Zero safety incidents recorded during the service period.
- Fire alarm activations did occur due to system faults, however the Fire Marshals responded swiftly and professionally, ensuring calm, controlled management and resident reassurance at all times.
- Full alignment with evacuation procedures.
- Improved communication between site teams, residents, and the management office.
- Consistent, transparent reporting — praised for its clarity and reliability.
Ongoing Partnership
Remediation has continued into 2026. iES Security remains on-site, providing ongoing Fire Marshal cover and compliance management.
Our structured approach allows for a seamless transition, with a 24/7 Fire Warden Hybrid model available once the Waking Watch is no longer required — ensuring lasting safety, compliance, and value.
Client Testimonial
“The iES team has been professional, dependable, and responsive throughout. Their reporting systems and communication have provided full visibility and peace of mind for both residents and management. The Waking Watch at Centrillion Point has set a new standard in quality and compliance.”
— Managing Agent
Conclusion
A compliant, transparent, and resident-focused Waking Watch operation, delivering exceptional reliability and value. There is a clear pathway toward long-term, compliant fire safety management through the 24/7 Fire Evacuation Manager Hybrid Service.
