24/7: Fire Warden / Concierge / Security / Combined Service
What this service delivers
- Concierge & Front-of-House - resident assistance, visitor management, key/parcel handling, contractor sign-in, lobby presence with minor housekeeping of communal areas, reporting/reactive tasks, defect logging.
- Fire Marshal & Safety - 24/7 evacuation management, weekly alarm tests, AOV checks, quarterly fire door reviews and muster point coordination.
- SIA-Licensed Security - access control, evening patrols, incident response, conflict management, and evidence-led reporting.
- AI Insights & Reporting - real time digital logs, Golden Thread compliant dashboards, photos/video, KPI tracking.
Fire Warden Portal (The Golden Thread)
Enables all documentation relating to the building to be located in one secure place with our Fire Warden Portal, supporting full compliance under the Building Safety Act:
Why partner with iES
- Aligned with regulations - meets new requirements for 24/7 fire marshal-trained officers and person-centric evactuation planning.
- One team, multiple functions - fewer contractors to manage, lower overhead, clearer accountability.
- Resident reassurance - approachable, trained officers who are present, proactive, and professional.
- 24/7 control room - escalation, welfare checks, and relief cover when needed.
- Fast mobilisation nationwide - site-specific SOPs, named supervision, and regular reviews.
Typical duties (tailored to your building)
- Front-desk concierge, lobby presence, access & visitor management
- Parcel / key management, contractor sign-in, permit to work support
- Weekly fire alarm tests; AOV/plant checks; quarterly fire door inspections
- Patrols of car parks, stores and plant rooms; lock/unlock routines
- Incident response, first-aid, welfare checks, liaising with emergency services
- Daily report pack with photos, actions, and compliance status
Training & standards
- All hybrid officers are:
- SIA-licensed and vetted (BS 7858)
- Fire marshal trained with evacuation management
- Inducted to site-specific SOPs and resident etiquette
- CPD supported to ensure enhanced professional performance
- Supported by IOSH/IFSM-aligned supervisors and a 24/7 control room
Service Packages
All packages include digital reporting via the Fire Warden Portal.
What clients say
Professional, responsive and easy to work with. The hybrid model has improved resident experience and compliance
Clear reports, reliable cover, and a team our residents know by name
FAQs
Is 24/7 cover required?
Yes - under new regulations, 24/7 fire marshal-trained officers with person-centric evacuation plans are required for multi-occupancy residential properties. We can tailor solutions to your risk, occupancy, and budget.
Can you take over quickly?
Yes. We can mobilse rapidly, including via TUPE where applicable, conduct inductions, and implement SOPs within agreed timelines.
How do you evidence compliance?
All checks, incidents, and actions are logged in the Fire Warden Portal with timestamped records, photos, video, and KPI dashboards.
Book a FREE site assessment
Let's design a hybrid model that fits your building and ensures you remain compliant with upcoming regulatory requirements.