Why Fire Risk Assessments Are Essential for Your Business
December 23, 2025Case Study: Residential Building – Waking Watch Deployment
March 26, 2026Case Study: Opus Building - Premier Estates
Delivering Rapid Mobilisation, Trusted Protection, and Long-Term Resident Safety
Background
In late 2024, the managing agent approached iES Security Ltd with an urgent request to deploy a Waking Watch service at one of their residential HRB.
The property had been identified as a fire safety risk, and immediate measures were required to protect residents and ensure regulatory compliance.
Within hours of instruction, iES Security mobilised a fully trained team of fire marshals — preventing a full evacuation and maintaining continuous on-site protection.
Our Response & Mobilisation
- Rapid Deployment: Fully operational within hours, ensuring no disruption to occupancy or resident wellbeing.
- Trained Fire Marshals: All SIA-licensed and fire safety-certified, trained in evacuation management and NFCC Simultaneous Evacuation Guidance
- Comprehensive Site Assessment: Completed immediately on mobilisation, followed by a tailored Waking Watch Operational Procedure.
- 24/7 Control Room Support: Continuous monitoring, escalation, and communication via our UK-based Control Centre.
- Resident Engagement: Printed and distributed resident updates, ensuring transparency, reassurance, and peace of mind.
Operational Delivery
Over a 12-month period, iES Security delivered a robust, data-driven Waking Watch operation, including:
- Thousands of 15-minute patrols, all digitally logged and time-stamped.
- Regular fire door and AOV checks recorded through our Golden Thread system.
- AI-enhanced weekly reporting, identifying risk trends and operational improvements.
- Immediate logging and escalation of all fire safety, maintenance, and security issues.
- Full management of PEEPs (Personal Emergency Evacuation Plans) — reviewed and updated regularly to best-practice standards.
Client Collaboration & Outcomes
Working closely with the block management’ Operations Team, iES Security not only met compliance obligations but also delivered measurable site-wide improvements:
- Reduced anti-social behaviour to its lowest recorded level.
- Increased data visibility through structured, digital reporting.
- Improved communication and confidence among residents.
- Supported cladding remediation and alarm installations, enabling the reduction in staff safe stand-down of the Waking Watch.
Following this success, the block management company retained iES Security to provide ongoing fire safety and compliance services.
Beyond Waking Watch – Ongoing Safety Support
To ensure continuity and long-term compliance, iES introduced a dedicated 24/7 Fire Warden, SIA-trained as a PEEP-centric Evacuation Manager, maintaining fire safety oversight and policy continuity.
This model delivers the same high standard of vigilance and resident engagement — at a more cost-effective rate — ensuring sustained value for the client.
Client Testimonial
“Robust, Effective, and Appreciated — iES Delivers for Premier Estates.
iES Security has been a consistently professional and effective partner. Their handling of a sensitive incident was both swift and compassionate.
The impact on the Opus Building has been lasting, and we’re grateful to Mark and the team for their dedication. We highly recommend them and look forward to working together again.”
— Will Hallworth, FIRPM AssocRICS, Operations Director, Premier Estates
Result
A seamless, professional, and fully compliant Waking Watch operation that not only protected residents and ensured regulatory safety but also built long-term trust and partnership with the client.
